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booking terms 

&

conditions

You and your travelling companions are deemed to have read, understood and accepted the following Terms and Conditions. EU Holidays Pte Ltd shall be referred to as “the Company” in the following:

 

Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to three business days. The amendment and cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.

1. what can be refunded

  • Some tours may require a minimum number of travellers to operate. The affected traveller will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.

  • Please note that the product substitute chosen by the traveller may be more expensive than the original product and therefore may be subject to an additional cost.

  • Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

what cannot be refunded

  • All tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

  • No refund will be given for any portions of the tour unused by the traveller after tour departure regardless of circumstances.

2. cancellation by customer

2.1 Cancellation of bookings must be made in writing or in-person to avoid any misunderstanding.

2.2 The following cancellation fees apply once any tour package booking is made:

 

Cancellation Made Within

90 Days Prior to Departure Date - Non-refundable

120 Days Prior to Departure Date - 50% of total purchase amount can be refunded

150 or more Days Prior to Departure Date - 75% of the total purchase amount can be refunded

 

  • Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.

  • If a tour is scheduled to depart within the next 90 days, we will not change a traveller's departure date and will not offer a refund.

  • All cancellations must be made directly with EU Holidays Pte Ltd, not with tour providers.

  • For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

How to Cancel a Reservation

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.

  • Cancellation must be made by sending an official cancellation request to EU Holidays Pte Ltd. Kindly explain why you are requesting a cancellation.

3. amendment to bookings (requested by customers)

3.1 For any changes in departure date, cancellation fees apply as listed under Cancellation by the Customer.

3.2 For every request made regardless of whether any previous amendment was confirmed, there will be a minimum fee of $150.00 per person per amendment

3.3 A postponement of tour by the Customer for any reason is considered as cancellation. Under such circumstances, the above Cancellation Policies will apply accordingly.

3.4 Any name changes made by the Customer to the existing booking must be in writing or in person at least (14) days before the tour, after which strictly NO amendments are allowed, or cancellation fee applies.

3.5 Any replacement or change of passengers will be considered as a cancellation and not an amendment. This term is applicable to all cases, including but not restricted to medical and pregnancy cases.

4. amendment to itinerary by company

The Company makes reasonable efforts to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control.

5. Wet weather policy

Singapore is a tropical country with occasional passing showers and thunderstorms. With that in mind, what happens to your charter?

 

The captain is responsible for assessing the weather and deciding the next course of action. He's decision is final and non-negotiable. As a guide, you need to report to your charter, as per the booking details, as the weather on site may differ from what you are experiencing.

 

For rain, the charter will continue to proceed, if it develops into a thunderstorm (CAT 1), then we will delay the charter up to a reasonable time with no conflict on subsequent charters. If the situation persists, we will then reschedule the charter to a mutually agreeable date and time. The charter is considered fulfilled if the yacht has left the embarkation point. 

Again it is always recommended to contact your captain and get an onsite assessment of the weather. 

IBCS: Self Assessment Verification

Singapore Chinese Chamber of Commerence & Industry:

Ordinary Member

IBCS: Best Practice Procedures

Travel Agent partnered with STB

Alpha Marine Pte Ltd (TA 03370)

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