You and your travelling companions are deemed to have read, understood and accepted the following Terms and Conditions. Alpha Marine Pte. Ltd. (Discover Sailing Asia) shall be referred to as “the Company” in the following:
Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to three business days. The amendment and cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.
1. what can be refunded
Some tours may require a minimum number of travellers to operate. The affected traveller will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
Please note should the product substitute chosen by the traveller be more expensive than the original product, additional costs will apply.
Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
what cannot be refunded
All tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
No refund will be given for any portions of the tour unused by the traveller after tour departure regardless of circumstances.
2. cancellation by customer
2.1 Cancellation of bookings must be made in writing or in-person to avoid any misunderstanding.
2.2 The following cancellation fees apply once any tour package booking is made:
Cancellation Made Within
90 Days Prior to Departure Date - Non-refundable
120 Days Prior to Departure Date - 50% of total purchase amount can be refunded
150 or more Days Prior to Departure Date - 75% of the total purchase amount can be refunded
Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
If a tour is scheduled to depart within the next 90 days, we will not change a traveller's departure date and will not offer a refund.
All cancellations must be made directly with us or EU Holidays Pte Ltd if the booking was made with them.
For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
How to Cancel a Reservation
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
Cancellation must be made by sending an official cancellation request to us or EU Holidays Pte Ltd if the booking was done through them. Kindly explain why you are requesting a cancellation.
3. amendment to bookings (requested by customers)
3.1 For any changes in departure date, cancellation fees apply as listed under Cancellation by the Customer.
3.2 For every request made regardless of whether any previous amendment was confirmed, there will be a minimum fee of $150.00 per person per amendment
3.3 A postponement of tour by the Customer for any reason is considered as cancellation. Under such circumstances, the above Cancellation Policies will apply accordingly.
3.4 Any name changes made by the Customer to the existing booking must be in writing or in person at least (14) days before the tour, after which strictly NO amendments are allowed, or cancellation fee applies.
3.5 Any replacement or change of passengers will be considered as a cancellation and not an amendment. This term is applicable to all cases, including but not restricted to medical and pregnancy cases.
4. amendment to itinerary by company & CANCELLATION BY COMPANY
The Company makes reasonable efforts to avoid changes in the itinerary and/or cancellation of sails. However, the Company reserves the right to make changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control.
5. Wet weather policy
Singapore is a tropical country with occasional passing showers and thunderstorms. With that in mind, what happens to your charter?
The captain is responsible for assessing the weather and deciding the next course of action. Their decision is final and non-negotiable. As a guide, you need to report to your charter as per the booking details, as the weather on site may differ from what you are experiencing.
In the event of rain, the charter will continue to proceed. If it develops into a thunderstorm (CAT 1), then we will delay the charter for up to a reasonable time where there is no conflict with subsequent charters. If the situation persists, we will then reschedule the charter to a mutually agreeable date and time. The charter is considered fulfilled if the yacht has left the embarkation point.
Again it is always recommended to contact your captain and get an onsite assessment of the weather.
By participating in any of our trips, you agree to the following.
I understand there is an element of risk in any form of boating and realize there is a chance of an accident occurring. I accept and assume all risk.
While every effort is made by Alpha Marine Pte Ltd (Discover Sailing Asia) and our partners to provide safety equipment and protective gear, I assume the responsibility of clothing myself in suitable attire for the boating environment.
In consideration of being permitted to participate in the activities being offered by Discover Sailing Asia. I, being of lawful age, on behalf of myself, my personal representatives, heirs, and next of kin release, waive any claim against, discharge, and covenant not to sue Discover Sailing Asia, their employees, servants, agents, contractors, or any owner of any boat used by Discover Sailing Asia, their heirs, administrators and executors (hereinafter collectively referred to as “releasees”) and agree not to hold any of the above-named releasees liable for any claim including but without limitation, any claim for bodily or personal injuries, know or unknown, death or property damage resulting or arising from accident or event which may occur while on, or boarding, or disembarking from any boat or facility used by the above-described releasees or as a result of my participation in activities conducted by the releasees. I agree to indemnify the releasees and each of them from any loss, liability, damage, or costs they may incur due to my participation whether caused solely or in part by the negligence, gross negligence, or intentional conduct of the releasees.
I hereby assume full responsibility for and risk bodily injury, death, or property damage due to negligence of the releasees or otherwise while participating in activities conducted by the releasees named parties or where I am present on their premises or vessels. This acknowledgement extends to risks involving contracting and/or being quarantined due to Covid-19. I expressly agree that this release, waiver, and indemnity agreement is intended to be as broad and inclusive as permitted by the law, and where any portion of this agreement is held invalid, it is agreed that the balance shall notwithstanding continue in full legal force and effect.
I FURTHER STATE THAT I HAVE CAREFULLY READ THE RELEASE AND KNOW THE CONTENTS OF THE RELEASE.
I FURTHER RELEASE ALL OF THE RELEASEES FROM ANY CLAIM WHATSOEVER ON ACCOUNT OF FIRST AID, TREATMENT, OR SERVICES RENDERED BY THEM. THIS RELEASE CONTAINS THE ENTIRE AGREEMENT BETWEEN THE PARTIES TO THIS AGREEMENT AND THE TERMS OF THIS RELEASE ARE CONTRACTUAL AND NOT A MERE RECITAL.